Refund / Return Policy

**Pre-Orders, Custom made products, Sale items, Used products cannot be returned or exchanged. Products tags and original packing must be intact to avail return/exchange if there is any mismatch in the size delivered to you. 

Please follow these steps to initiate a return: 

Email us at support@thelittlefactory.in with 3 days of receiving the product. Please mention your order number and the product you want to return. Once we receive your request, we will initiate the pickup from the shipping address mentioned in your original order, if your request is eligible for Return/Exchange. 

***We offer reverse picks up for the majority of pin codes in India. But if reverse pick up is not available for your Pincode, then we would request you to send the product back to us (*at your expense) to the following address:

 

The Little Factory

No 2 Dhandayuthapani Nagar, 2nd Street,

Kotturpuram, Chennai-600085

Tamil Nadu

Tel: 044-4950 6655

 

Please hand over the product to our logistics partner when they come to your doorstep. Please note the product must be unused and unwashed for hygiene reasons. Also, the product tags should be intact with their original packing, else we will not be able to process your return. Reverse Pickup usually takes 1-3 days from the day the request is initiated.

After we receive the return, the product will go through a quality check. Please note that it takes 7-10 days for us to receive the returned product. Finally, after the product passes the quality check, we will credit store credit in your account after deducting 2.5% of the order value.

Please Note:

  • We can only offer exchanges based on the availability of size upon receiving the returned product and not before that.

  • Please allow up to 3-5 working days to get your bank transfer after we have received the returned product.

  • Images on the website are clicked with professional lighting due to which sometimes the colour of the actual product may vary from the image taken. There can be +/- 15% colour variation. 

  • Shipping charges are not refundable for returns. 

  • We do not offer reverse pickup service for International orders where the address is outside of India.

 

Cancellation Policy

The order can be cancelled within 24 hours from the time of order placement. To cancel the order please email us at support@thelittlefactory.in to cancel your order. If the order is shipped, we can not cancel the order.